When Your Website Goes Down V 2.0

You never know what’s around the next internet corner. Today, as in right now I am on hold with my web host, Host Gator. It seems my websites database has gone missing in action. Hopefully, this is something minor and that they can fix it easily. For now I wait and tell this story as it unfolds.

Fortunately, I have a back up database mailed to me on a regular basis. The last back-up was on Sunday, April 30^th. Hopefully, this situation will not require the use of this back-up but its nice to know that it is there.

Everything seemed to be working Ok today. I went into the blog and had just updated a draft post and I submitted it for publishing. As usual I check to see if the post published without a problem. That’s when I discovered that I didn’t have a database. All that my website showed was the header and footer with nothing in between.

Nothing will change the direction of your day like finding out your website no longer has any content on display. This is especially true when you consider that the site has over 400 pages of content and perhaps 1700 comments or so.

I am now 20 minutes into this call and nothing has changed yet!

By now, we are 45 minutes into this call. The tech was able to get the posts and pages  restored into the sites dashboard. However, only the home page is currently available to the public and some blog posts that where in the archives.

I would eventually be directed to a page where I could ask for the site to be restored for a small $15.00 fee. That is a lot cheaper than my web guy charges. So I directed them to restore the site. I was told that my tables got corrupted. All I know for sure is that I hit the preview page after posting to check the post for mistakes.

This is something I almost never do. When I make a post I then go directly to the blog and see if the post updated correctly. I will stick with this method in the future.

Well, it’s a few hours later and my problem was handled very quickly by the staff at Host Gator. I want to give the staff a big shout for fixing this problem and doing so quickly. The problem was a crashed table in the database and a wrong permission. That’s all over my head but the bottom line is that the site is up and running again!

The version V2.0 part.

I upgraded my website about five weeks after this first story occurred. As you may already know upgrades can often be a problem and this was not the exception. Everything appeared ok until a scheduled post went live. That post took over the sites home page and the blogs home page turned onto a 404 page. Ouch!

This story would eventually have many different twists and turns. I first hired a rookie who talked a good game but only ended up making things worse. Then his solution was basically to start over using a new theme. He told me as it was the site could not be fixed. Well, he was swiftly removed from the project.

I eventually found someone in Ontario, Canada with years of experience. His services were not inexpensive per hour but it didn’t take him long to fix the site. What I appreciated was that he did a diagnostic review before any work was started. He charged $60.00 for this service. And I was glad to pay this sum.

I was also pleased because he does business like I do. We both charge upfront to review the situation and to come up with a game plan and pricing options. I was extremely pleased by the process. It also reaffirmed my own business practice.

Though the process was stressful, mostly due to the initial hiring mishap, I am grateful it’s over..This challenge helped me become a better person and a better business person. It also provided renewed respect from Geri. She commented many times how well I had handled the situations.

I have left much out of this post so that it didn’t become a book, at least now I can post it.

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